Governing the Site, Diagnostic Services, and Repair Services of Carmel Auto Repair

Effective Date: July 15 2026

Carmel, Indiana

Table of Contents

These Terms of Service (“Terms”) govern your use of the Carmel Auto Repair website (“Site”) and all diagnostic, maintenance, inspection, repair, programming, calibration, and related automotive services (“Services”) provided by Carmel Auto Repair (“Carmel Auto Repair,” “we,” “our,” or “us”).
By requesting an estimate, scheduling an appointment, authorizing repairs, signing a repair order, delivering a vehicle to our facility, or otherwise using our Services, you (“Customer,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms.
These Terms are intended to establish clear expectations between Carmel Auto Repair and its customers while protecting both parties throughout the repair process.

Part I — General Provisions

1. Acceptance of Terms
These Terms apply to every repair, inspection, diagnostic procedure, maintenance service, consultation, programming service, calibration, estimate, and transaction performed by Carmel Auto Repair unless otherwise agreed in writing.
Any Repair Order, Estimate, Invoice, Warranty Statement, or Authorization Form signed by the Customer supplements these Terms. In the event of a direct conflict, the signed Repair Order governs only with respect to that specific repair transaction.

2. Scope of Services
Carmel Auto Repair provides automotive maintenance, repair, diagnostic, inspection, programming, calibration, and related services for passenger vehicles and light-duty trucks.
Descriptions on our website, in advertisements, or on social media are general in nature and are not a guarantee that every service is appropriate for every vehicle. Every repair is unique, and the exact scope of work performed is determined exclusively by the approved Repair Order.

3. Use of the Website
You agree to use the Site only for lawful purposes. You may not use the Site in any way that could damage, disable, overburden, or impair the Site, interfere with any other party's use of the Site, or attempt to gain unauthorized access to any accounts, systems, or networks connected to the Site. We reserve the right to restrict or terminate your access to the Site for any violation of these Terms.

Part II — Estimates, Diagnosis & Authorization

4. Estimates
Any estimate provided verbally, electronically, by text message, by email, through our website, or in writing represents our best professional judgment based upon the information available at that time.
Because many mechanical failures cannot be fully evaluated without inspection or partial disassembly, estimates are not guaranteed fixed-price quotations unless expressly stated in writing. Final repair costs may change due to, including but not limited to:
•       additional diagnostic findings;
•       hidden mechanical failures;
•       corrosion or seized components;
•       broken fasteners discovered during disassembly;
•       discontinued or unavailable parts;
•       manufacturer pricing changes;
•       additional labor reasonably required to safely complete the repair.
Whenever practical, Carmel Auto Repair will obtain Customer approval before performing repairs that materially exceed the previously authorized estimate.

5. Diagnostic Services
Many vehicle concerns cannot be accurately diagnosed without systematic testing. A diagnostic inspection is a professional service separate from the repair itself.
Payment for diagnostic time compensates Carmel Auto Repair for the expertise, labor, equipment, software, testing procedures, and technical analysis required to identify the source of a concern, regardless of whether the Customer elects to proceed with repairs. Diagnostic fees are non-refundable once diagnostic work has begun.

6. Customer Authorization
No repairs beyond those authorized by the Customer will be intentionally performed without approval, except where immediate action is reasonably necessary to prevent imminent safety hazards or significant damage while the vehicle is already disassembled.
Authorization may be provided by:
•       signed Repair Order;
•       electronic signature;
•       email;
•       text message;
•       recorded telephone authorization;
•       other commercially reasonable means of communication.
Customer authorizes Carmel Auto Repair to operate, move, inspect, road test, scan, and otherwise handle the vehicle as reasonably necessary to complete authorized Services.

7. Electronic Communications & Consent to Contact
Customer expressly consents to receive communications from Carmel Auto Repair regarding appointments, estimates, repair status, parts availability, payment requests, invoices, warranty matters, recalls related to services performed, customer service matters, and other information reasonably related to the Services.
Such communications may be provided by:
•       telephone;
•       voicemail;
•       text message (SMS);
•       email;
•       other electronic communication methods provided by the Customer.
Customer represents that the telephone number(s) and email address(es) provided belong to the Customer or that the Customer has authority to receive communications at those contact points.
Where permitted by applicable law, Customer agrees that Carmel Auto Repair and its service providers may use automated technology, prerecorded messages, or automated text messaging systems to communicate regarding appointments, repair status, invoices, payment reminders, and other service-related communications.
Consent to receive automated communications is not a condition of purchasing repair services.
Customer may withdraw consent to receive non-essential electronic communications at any time by providing reasonable written notice to Carmel Auto Repair. Withdrawal of consent does not affect communications that are legally required or reasonably necessary to complete an active repair transaction.

8. Electronic Signatures & Electronic Records
Customer agrees that electronic signatures, electronic approvals, emails, text messages, online scheduling confirmations, electronic Repair Orders, electronic invoices, and other electronic records may be used in connection with the Services.
To the fullest extent permitted by applicable law, Customer agrees that any authorization provided electronically has the same legal force and effect as an original handwritten signature.
The parties expressly intend that all electronic records and electronic signatures satisfy the requirements of the Electronic Signatures in Global and National Commerce Act (“E-SIGN Act”), 15 U.S.C. § 7001 et seq., and the Indiana Uniform Electronic Transactions Act (“Indiana UETA”), Indiana Code § 26-2-8, as each may be amended from time to time.
Customer further agrees that Carmel Auto Repair may retain electronic records of communications, approvals, estimates, invoices, photographs, videos, repair authorizations, and related documents in the ordinary course of business, and such records may be used as evidence of Customer authorization or consent to the extent permitted by applicable law.

9. Photographs, Video & Diagnostic Records
Customer authorizes Carmel Auto Repair to photograph, scan, record diagnostic data, create video inspections, and otherwise document the vehicle's condition before, during, and after repair, including to document its pre-existing condition before Services begin.
Such photographs, videos, scan reports, and diagnostic records may be used for:
•       documenting vehicle condition;
•       preparing estimates;
•       communicating recommended repairs;
•       warranty administration;
•       insurance claims;
•       quality control;
•       internal training;
•       defending legal claims or disputes.
Except where required by law or authorized by the Customer, Carmel Auto Repair will not publicly identify the Customer or disclose personally identifiable information in connection with such records.

10. Declined Diagnostic Recommendations
Carmel Auto Repair may recommend additional inspections, diagnostic testing, safety inspections, programming, calibration, maintenance, or repairs based upon the observed condition of the vehicle.
If Customer declines any recommended inspection or diagnostic procedure, Customer acknowledges that Carmel Auto Repair may be unable to identify existing, developing, or unrelated mechanical or electrical conditions.
Accordingly, Carmel Auto Repair is not responsible for failures, warning lights, drivability issues, breakdowns, additional repair costs, or consequential damage arising from conditions that could reasonably have been identified through the declined inspection or diagnostic procedure. Declining recommended services may also increase future repair costs.

11. Limited Scope Repairs
Customers occasionally request that Carmel Auto Repair perform only a specific repair without authorizing a complete diagnostic inspection or comprehensive evaluation of the vehicle. Examples include, but are not limited to:
•       replacing only a battery;
•       replacing only brake pads;
•       replacing a clutch;
•       installing a starter;
•       replacing a fuel pump;
•       replacing an alternator;
•       replacing a sensor identified by the Customer.
In these situations, Carmel Auto Repair performs only the specific work requested. Unless separately authorized, Carmel Auto Repair does not inspect unrelated vehicle systems and makes no representation that the requested repair will resolve all symptoms, warning lights, drivability concerns, noises, leaks, or electrical issues (see Section 25, No Guarantee That Requested Repair Will Resolve All Concerns).

12.Customer-Requested Repairs Without Diagnosis
If Customer instructs Carmel Auto Repair to replace or repair a specific component based upon the Customer's own diagnosis, internet research, advice from another person, or any source other than Carmel Auto Repair's diagnostic process, Customer accepts full responsibility for that decision.
Carmel Auto Repair does not guarantee that replacing a customer-selected component will correct the original concern. If additional diagnosis later determines that another component or system caused the concern, Customer remains responsible for all labor, diagnostic time, and parts associated with the originally requested repair.
Carmel Auto Repair is not responsible for unnecessary repairs resulting from an incorrect diagnosis provided by the Customer.

Part III — The Repair Process & Vehicle Conditions

13. Additional Conditions Discovered During Disassembly
Certain repairs require partial or complete disassembly of vehicle components before their true condition can be determined.
During disassembly Carmel Auto Repair may discover additional worn, damaged, broken, seized, corroded, leaking, cracked, or otherwise defective components that could not reasonably have been identified during the initial inspection.
Should additional repairs become necessary, Carmel Auto Repair may suspend work until Customer authorization is obtained. Any revised estimate will reflect the additional labor and parts reasonably required to safely complete the repair. Discovering hidden damage during disassembly does not, by itself, constitute negligence or improper workmanship by Carmel Auto Repair.

14. Pre-Existing Conditions
Customer acknowledges that many vehicles presented for service — particularly older, high-mileage, previously repaired, modified, salvaged, rebuilt, flood-damaged, or neglected vehicles — may contain existing mechanical, electrical, structural, cosmetic, or software-related defects that predate Carmel Auto Repair's involvement.
Unless directly caused by Carmel Auto Repair's negligent workmanship on the specific repair performed, Carmel Auto Repair is not responsible for pre-existing conditions, deferred maintenance, prior improper repairs, or unrelated component failures that become apparent before, during, or after the requested service. For example, a Check Engine Light that appears after an unrelated repair does not, by itself, establish that Carmel Auto Repair caused the underlying fault.

15. Corrosion, Rust, and Seized Components
Vehicles operated in regions where road salt, moisture, chemicals, or environmental exposure are common frequently develop corrosion that cannot be fully evaluated before repairs begin.
Customer acknowledges that bolts, nuts, studs, clips, fittings, brake lines, exhaust components, suspension parts, sensors, electrical connectors, fuel lines, hydraulic fittings, and other hardware may become seized or structurally weakened through normal corrosion.
Despite reasonable care and accepted industry practices, removing severely corroded components may result in broken fasteners, damaged fittings, stripped threads, fractured connectors, or other unavoidable conditions. These occurrences do not, by themselves, constitute negligence or improper workmanship.
Any labor or replacement components reasonably required to address these conditions are considered additional repair work, requiring Customer approval whenever practical.

16. Hidden Damage
Some vehicle conditions cannot be identified through visual inspection alone. Internal engine failures, transmission damage, electrical faults, structural corrosion, hidden accident damage, wiring defects, fluid contamination, module failures, and other conditions may only become apparent after testing or disassembly.
Customer acknowledges that Carmel Auto Repair cannot reasonably predict all hidden defects before repairs begin, and that discovering additional conditions does not constitute an inaccurate estimate or improper diagnosis.

17. Fluid Leaks
Some fluid leaks originate from seals, gaskets, or components that were already deteriorating before the vehicle was brought to Carmel Auto Repair, and may only become noticeable after a repair, road test, or engine and undercarriage cleaning disturbs residue that had been concealing the leak.
The appearance of a fluid leak following a service visit does not, by itself, establish that Carmel Auto Repair caused the leak. Any additional diagnosis or repair required to address a leak unrelated to the authorized Service is treated as additional work under Section 4 (Estimates).

18. Battery Disconnect and Electronic Systems
Many repairs require temporary disconnection of the vehicle battery or interruption of electrical power. Customer understands this may result in:
•       loss of radio presets;
•       clock settings;
•       seat memory;
•       window initialization;
•       steering angle calibration;
•       transmission adaptive learning;
•       idle relearn procedures;
•       emissions readiness monitors;
•       driver assistance system recalibration;
•       security system resets;
•       other manufacturer-specific electronic settings.
Unless otherwise specifically included in the Repair Order, restoration of customer preferences or manufacturer learning procedures beyond those reasonably necessary to complete the authorized repair may constitute additional labor.

19. Programming, Coding and Calibration
Modern vehicles frequently require computer programming, module coding, software updates, electronic adaptation, or calibration following repair or replacement of certain components. Examples include:
•       batteries;
•       steering components;
•       transmissions;
•       ABS modules;
•       engine control modules;
•       body control modules;
•       keys and remote entry devices.
Programming requirements are set by vehicle manufacturers and may not be apparent until repairs have begun. Unless specifically included in the approved estimate, programming, coding, software subscriptions, manufacturer licensing fees, and scan-tool charges are billed separately; Carmel Auto Repair does not control manufacturer software requirements.

20. Advanced Driver Assistance Systems (ADAS) Calibration
Vehicles equipped with Advanced Driver Assistance Systems (ADAS) — including forward-facing cameras, radar sensors, and related safety technology — frequently require calibration after repairs to the windshield, bumper, suspension, steering, wheels, or body structure, even when the ADAS component itself was not serviced directly.
Calibration requirements, procedures, and target specifications are determined by the vehicle manufacturer and may not be apparent until repairs have begun. Where Carmel Auto Repair recommends ADAS calibration, Customer's decision to decline that calibration relieves Carmel Auto Repair of responsibility for the performance of any driver-assistance feature affected by the underlying repair, to the extent permitted by applicable law.
Unless specifically included in the approved estimate, ADAS calibration is billed separately, whether performed in-house or through a qualified sublet provider under Section 22 (Sublet Repairs).

21. Tire Pressure Monitoring Systems (TPMS)
Where authorized repairs involve removing, mounting, dismounting, or rotating tires or wheels, Customer understands that Tire Pressure Monitoring System (TPMS) sensors may fail, lose calibration, or require replacement due to age, corrosion, or battery depletion unrelated to the authorized Service. Carmel Auto Repair will advise Customer if a TPMS sensor requires replacement or reprogramming; unless included in the approved estimate, that work is billed separately.

22. Sublet Repairs
Carmel Auto Repair may, when reasonably necessary or more efficient, subcontract specialized services — including machine work, glass replacement, wheel alignment, upholstery, towing, or other work outside Carmel Auto Repair's direct capabilities — to qualified third-party facilities (“Sublet Repairs”). Customer authorizes Carmel Auto Repair to arrange Sublet Repairs on Customer's behalf as reasonably necessary to complete the authorized Services.
Carmel Auto Repair will use reasonable care in selecting sublet providers, but is not responsible for delays, defects, or damages caused solely by the independent acts of a sublet provider, except to the extent Carmel Auto Repair failed to exercise reasonable care in selecting that provider.

23. Shop Materials & Supplies
Certain repairs require miscellaneous shop materials, chemicals, cleaning products, lubricants, fasteners, absorbents, sealants, disposal services, and environmental compliance procedures (“Shop Materials”). A reasonable Shop Materials charge, reflecting the actual and administrative cost of these items, may appear as a separate line item on the invoice, disclosed to Customer no later than at the time of invoicing.

24. Salvage, Rebuilt, and Modified Vehicles
Vehicles with a salvage, rebuilt, or comparable branded title, and vehicles that have been modified from their original manufacturer specifications (including aftermarket suspension, engine, electrical, or body modifications), may present conditions that cannot be fully evaluated using standard diagnostic procedures or manufacturer specifications.
Customer acknowledges that Carmel Auto Repair's ability to diagnose, repair, warrant, or calibrate systems on a salvage, rebuilt, or modified vehicle may be limited by the vehicle's history or modifications, and that such limitations are not the result of any fault by Carmel Auto Repair.

25. No Guarantee That Requested Repair Will Resolve All Concerns
Vehicles frequently exhibit multiple unrelated failures occurring simultaneously. Completion of one authorized repair does not guarantee elimination of every symptom experienced by the Customer.
Unless expressly stated in writing, Carmel Auto Repair does not guarantee that replacement of a single component will eliminate all warning lights, noises, vibrations, drivability concerns, fluid leaks, electrical issues, or performance complaints. Additional diagnosis may be required after completion of an authorized repair to identify unrelated conditions.

Part IV — Parts

26.Customer-Supplied Parts
At the Customer's request, Carmel Auto Repair may, at its sole discretion, install parts, fluids, batteries, tires, accessories, or other components supplied by the Customer (“Customer-Supplied Parts”).
Customer acknowledges that Carmel Auto Repair did not manufacture, inspect, select, distribute, transport, or store such parts and therefore cannot verify their quality, authenticity, compatibility, condition, or suitability for the intended repair. Accordingly:
•       Carmel Auto Repair provides no warranty whatsoever on any Customer-Supplied Part.
•       Carmel Auto Repair does not guarantee that Customer-Supplied Parts are correct for the vehicle.
•       Carmel Auto Repair is not responsible for counterfeit, defective, damaged, previously installed, improperly stored, modified, incorrect, incompatible, or low-quality parts supplied by the Customer.
•       Any manufacturer's warranty remains solely between the Customer and the manufacturer or seller.
If installation of a Customer-Supplied Part results in additional diagnosis, removal, replacement, reinstallation, programming, calibration, or additional labor, that work is billed at Carmel Auto Repair's standard labor rates.
Carmel Auto Repair reserves the right to refuse installation of any Customer-Supplied Part that, in its professional judgment, appears unsafe, counterfeit, damaged, incompatible, or otherwise unsuitable.

27. Used, Aftermarket, and Remanufactured Parts
When authorized by the Customer, Carmel Auto Repair may install Original Equipment Manufacturer (OEM), aftermarket, remanufactured, rebuilt, recycled, or used components.
Customer understands that non-OEM components may differ from factory-installed parts in design, appearance, durability, performance, warranty coverage, or expected service life. Unless expressly stated otherwise in writing, Carmel Auto Repair makes no independent warranty regarding the design or manufacturing quality of any part produced by a third-party manufacturer.

Part V — Vehicle Safety & Customer Decisions

28. Road Testing Authorization
Customer authorizes Carmel Auto Repair employees, technicians, subcontractors, and agents to operate the vehicle on public or private roads whenever reasonably necessary to diagnose, verify, calibrate, inspect, or confirm proper operation following authorized repairs.
Road testing may include highway speeds, stop-and-go driving, acceleration, braking, steering evaluation, transmission shifting, suspension evaluation, ADAS verification, or other testing reasonably necessary to evaluate vehicle performance. Carmel Auto Repair will make every reasonable effort to operate the vehicle safely and responsibly.

29. Vehicle Not Safe to Operate
Following inspection, Carmel Auto Repair may determine that a vehicle contains conditions presenting an unreasonable safety risk. Examples include:
•       severely worn brakes;
•       unsafe tires;
•       steering failure;
•       suspension failure;
•       fuel leaks;
•       severe structural corrosion;
•       critical engine failure.
If Customer declines recommended safety repairs, Carmel Auto Repair reserves the right to refuse further work, refuse road testing, or require the vehicle to be removed by tow truck. Customer assumes all responsibility for operating or transporting an unsafe vehicle after declining recommended repairs.

30. Customer Duty to Discontinue Operation
Whenever Carmel Auto Repair advises Customer that continued operation of the vehicle may cause additional damage or create an unsafe condition, Customer agrees to discontinue operating the vehicle immediately.
If Customer continues to operate the vehicle after receiving that advice, Carmel Auto Repair is relieved of responsibility for any resulting damage, failure, or safety incident, to the extent permitted by applicable law.

31. Declined Repairs
Customer understands that declining recommended repairs may:
•       increase repair costs;
•       create additional mechanical failures;
•       reduce vehicle reliability;
•       shorten component life;
•       result in complete system failure.
Carmel Auto Repair is not responsible for damages resulting from Customer's decision to decline recommended repairs or maintenance.

32. Force Majeure
Carmel Auto Repair is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, fire, flood, severe weather, labor disputes, supply chain disruptions, manufacturer part shortages, government action, or utility outages. Timelines for completing Services will be extended by a reasonable period to account for the delay.

Part VI — Payment, Storage & Vehicle Retrieval

33. Payment Terms
Payment in full is due immediately upon completion of the authorized Services unless otherwise agreed in writing.
Customer agrees that Carmel Auto Repair may retain possession of the vehicle until all authorized charges have been paid in full, subject to applicable Indiana law.
Accepted methods of payment are determined by Carmel Auto Repair and may change from time to time. If Customer retrieves the vehicle outside normal business hours or after the facility has closed, an after-hours release fee may apply, as posted at our facility.
Returned checks, reversed electronic payments, chargebacks, and other failed payment transactions remain the sole responsibility of Customer, who agrees to reimburse Carmel Auto Repair for any bank fees, collection costs, reasonable attorneys' fees, court costs, and other expenses incurred in collecting unpaid amounts, to the extent permitted by applicable law.
Interest or late charges on delinquent balances may be assessed only where permitted by Indiana law and only if disclosed to the Customer in advance.

34. Storage Fees & Unclaimed Vehicles
Customer agrees to retrieve the vehicle promptly after notification that repairs have been completed.
If a vehicle remains at Carmel Auto Repair beyond a reasonable period after notification, storage charges may begin accruing at Carmel Auto Repair's posted storage rate following written or verbal notice to the Customer. Customer remains responsible for maintaining insurance coverage on the vehicle while it remains at our facility.

35. Abandoned Vehicles
Customer acknowledges that failure to retrieve the vehicle, or to respond to Carmel Auto Repair's reasonable attempts to contact Customer, following notice that Services are complete may result in the vehicle being treated as abandoned in accordance with applicable Indiana law.
Customer remains responsible for all storage, labor, parts, diagnostic, towing, administrative, and other lawful charges that accrue until the vehicle is retrieved or the matter is otherwise resolved in accordance with Section 36 (Mechanic's Lien).

36. Mechanic's Lien
Pursuant to Indiana Code § 9-22-6, Carmel Auto Repair may exercise all mechanic's lien rights available under Indiana law. This includes retaining possession of the vehicle until authorized repair, storage, labor, parts, diagnostic, towing, programming, calibration, and related charges have been paid.
Where the statutory conditions of Indiana Code § 9-22-6 are met, Carmel Auto Repair may initiate the procedures necessary to advertise and sell an abandoned or unclaimed vehicle to satisfy unpaid charges. Nothing in this section expands or reduces any rights granted by Indiana law.

Part VII — Warranty & Limitation of Liability

37. Limited Warranty
Carmel Auto Repair warrants only the workmanship specifically identified on the Repair Order. The duration, mileage limitations, and scope of any warranty are stated separately on Customer's invoice or Repair Order, and unless otherwise expressly provided in writing, no other warranties are made.
This warranty does not cover:
•       Customer-Supplied Parts;
•       abuse or misuse;
•       collision damage;
•       racing or commercial use unless approved;
•       neglect or failure to perform recommended maintenance;
•       unrelated component failures;
•       normal wear and corrosion;
•       acts of God;
•       modifications performed by others after our repair.
This Limited Warranty becomes void with respect to a specific repair if any person other than Carmel Auto Repair removes, disassembles, alters, or attempts to repair the affected component before Carmel Auto Repair has been given a reasonable opportunity to inspect it.
Nothing in this section limits any rights available under the Magnuson-Moss Warranty Act where applicable.

38. Limitation of Liability
To the fullest extent permitted by Indiana and applicable federal law, Carmel Auto Repair's liability is limited to the reasonable cost of correcting defective workmanship it directly performed.
Carmel Auto Repair is not liable for indirect, incidental, consequential, exemplary, punitive, or special damages, including but not limited to:
•       loss of vehicle use;
•       rental vehicle or towing expenses;
•       lost wages or lost business opportunities;
•       diminished vehicle value;
•       emotional distress or inconvenience;
•       loss of profits.
Customer has a duty to take reasonable steps to mitigate any damages — including by discontinuing operation of the vehicle when advised to do so under Section 30 (Customer Duty to Discontinue Operation) and promptly reporting concerns to Carmel Auto Repair. Carmel Auto Repair is not responsible for damages that resulted from, or were increased by, Customer's failure to mitigate.
Nothing in these Terms limits liability that cannot legally be limited under applicable law, including liability arising from gross negligence, willful misconduct, fraud, or other non-waivable legal obligations.

39. Right to Refuse Service
Carmel Auto Repair reserves the right to decline, suspend, or discontinue any Service whenever, in its professional judgment:
•       requested repairs are unsafe;
•       necessary repairs are declined;
•       requested work violates applicable law;
•       Customer becomes abusive or threatening;
•       payment concerns exist;
•       requested repairs exceed shop capabilities;
•       parts availability prevents safe completion;
•       continuation would expose Carmel Auto Repair to unreasonable risk.

40.Indemnification
Customer agrees to indemnify and hold harmless Carmel Auto Repair, its owners, employees, technicians, agents, contractors, and affiliates from claims, damages, liabilities, expenses, and reasonable attorneys' fees arising from:
• inaccurate information supplied by Customer;
• Customer modifications;
• Customer misuse;
• Customer breach of these Terms;
• Customer-Supplied Parts;
• operation of a vehicle after declining recommended safety repairs.
This indemnification does not apply to damages resulting solely from Carmel Auto Repair's own negligence or willful misconduct.

Part VIII — Records & Privacy

41. Service Records
All Repair Orders, invoices, diagnostic scans, photographs, videos, and other records created by Carmel Auto Repair in connection with the Services are the property of Carmel Auto Repair. Upon reasonable request, Carmel Auto Repair will provide Customer with a copy of records specifically related to Customer's own vehicle.

42. Privacy
Carmel Auto Repair's collection, use, and handling of Customer information in connection with the Site and the Services is described in Carmel Auto Repair's Privacy Policy, which is incorporated into these Terms by reference. Where a specific practice is not addressed in the Privacy Policy, Carmel Auto Repair will handle Customer information in a manner consistent with reasonable industry practice and applicable law.

Part IX — Legal Terms

43. Governing Law and Venue
These Terms are governed by the laws of the State of Indiana. Any legal action arising from these Terms or from Carmel Auto Repair's Services must be brought exclusively in the state or federal courts located in Hamilton County, Indiana, and both parties consent to the personal jurisdiction of those courts.

44. Intellectual Property
All website content, trademarks, service marks, photographs, logos, graphics, written materials, and related content remain the exclusive property of Carmel Auto Repair unless otherwise indicated. No content may be copied, reproduced, distributed, or used without prior written permission.

45. Changes to These Terms

Carmel Auto Repair reserves the right to modify these Terms from time to time. The version published on our website as of the date Services are authorized governs that transaction, unless otherwise required by law.

46. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be enforced to the maximum extent permitted by law.

47. Entire Agreement
These Terms, together with the applicable Repair Order, Estimate, Invoice, Warranty Statement, Privacy Policy, and any written authorizations executed by the Customer, constitute the entire agreement between the parties regarding the Services and the Site.

48. Contact Information
Carmel Auto Repair
Carmel, Indiana
Phone: 317-669-6523
Email: care@carmelautorepair.com
Website: www.carmelautorepair.com